Cookie Policy
Last updated on : 27th August 2026
1. OVERVIEW AND SCOPE
SemiCab Holdings LLC and SMCB Solutions Private Limited (collectively, “SemiCab”, “we”, “us”, or “our”) operate an AI-driven logistics platform providing freight matching, network optimization and transportation coordination services.
This Cookie Policy explains how SemiCab uses cookies, web beacons, pixel tags and similar tracking technologies when you interact with our websites, web-based platforms, applications, and mobile software (collectively, the “Services” or “Platform”).
This Policy should be read in conjunction with our Terms of Use and Privacy Policy. By continuing to browse or use our Platform, you acknowledge our use of cookies and tracking technologies as described herein, subject to your managed preferences and consent where legally required.
2. WHAT ARE COOKIES AND TRACKING TECHNOLOGIES?
Cookies: Small text files placed on your computer or mobile device by websites that you visit. They are widely used to make websites work efficiently, recognize your device, and provide operational and analytical insights to platform owners.
First-Party Cookies: Cookies set directly by SemiCab when you use our Platform.
Third-Party Cookies: Cookies set by external domain partners and service providers (such as web analytics, security tools, and software integrations).
Pixels, Web Beacons, and Tracking Scripts: Small code scripts or graphic images embedded in our web pages, or emails to record user interactions, measure campaign performance, or maintain secure application functionality.
3. CATEGORIES OF COOKIES WE USE
We classify the cookies and tracking tools utilized on our Platform into the following functional categories. The deployment of these technologies varies depending on how you interact with our Services. Our authenticated SaaS platform relies exclusively on Strictly Necessary Cookies (as defined below) to ensure secure operation, whereas our public facing websites utilize all categories described below:
A. Strictly Necessary Cookies
These cookies are essential to enable core Platform functionality, security, and accessibility. Without these cookies, basic Platform operations such as secure user login, account authentication, session maintenance, load dispatch interfaces, and load tracking features cannot function properly.
Examples: User session tokens, authentication verification, and AWS infrastructure required for routing requests and load-balancing on the Platform.
Opt-Out Status: Cannot be disabled, as they are mandatory for Platform security and performance.
B. Functional and Operational Cookies
Functional cookies allow our Platform to remember choices you make (such as preferred language, currency, default freight search parameters, or geographic region) to provide enhanced and personalized features. They also facilitate operational features such as interactive data tables, proof of delivery (POD) uploads, and communication widgets.
C. Analytics and Performance Cookies
These technologies gather basic metadata and interaction metrics, such as IP addresses, browser types, operating systems, page scroll behavior, session duration, and feature navigation patterns.
Purpose: We use this aggregated, de-identified information to troubleshoot code, maintain system stability, measure logistics network performance, and engineer new platform enhancements.
Third-Party Partners: Integrations such as Google Analytics or platform performance monitors.
D. Marketing and Communication Cookies
Subject to your explicit consent where required by applicable law, these cookies help us evaluate the effectiveness of our promotional campaigns, deliver relevant service updates, and provide customized suggestions regarding new logistics products or enterprise features. We do not sell your personal data, however our Platform deploys third-party tracking tools, including the LinkedIn Insight Tag, Apollo, and Meta Pixel, to give us additional insights to retarget website visitors with contextual messaging. They collect data regarding visitors’ visits to our website, including the URL, referrer, IP address, device and browser characteristics (User Agent), and timestamp. These features will be enabled only if you allow marketing cookies to be dropped on your browser via our Cookie Preference Center.
4. SUMMARY OF COOKIES AND DATA COLLECTED
Strictly Necessary
Primary Purpose: Authentication, secure session management, fraud detection
Examples of Data Collected: Account credentials, session IDs, authorization tokens, IP address
Expiration / Lifespan: Session / Persistent (up to 1 year)
Functional
Primary Purpose: Saving user preferences, layout customization, operational data entry
Examples of Data Collected: Preferred region (US/India), UI state, language, dynamic display settings, Calendly data.
Expiration / Lifespan: Persistent (up to 1 year)
Performance & Analytics
Primary Purpose: Tracking navigation paths, application error logging, load speed optimization
Examples of Data Collected: Device model, browser type, page views, keystrokes/scrolls, interaction logs
Expiration / Lifespan: Persistent (up to 1 year)
Marketing & Communications
Primary Purpose: Measuring campaign effectiveness, informing users of service updates and sharing data for audience retargeting.
Examples of Data Collected: Basic contact details, engagement response, referral sources, IP addresses, visited URLs, device/browser characteristics, platform interaction metadata and third-party tracking identifiers.
Expiration / Lifespan: Persistent (up to 1 year)
5. HOW WE USE COOKIE DATA
Consistent with our Privacy Policy, data collected via cookies and tracking technologies is processed to:
1. Maintain system security and prevent unauthorized access or cyber threats.
2. Facilitate user identification, session management and the secure operation of the Platform.
3. Generate aggregated statistical models and industry benchmarks regarding logistics network efficiency (provided such data is anonymized and aggregated).
6. ENABLING/ DISABLING AND DELETING COOKIES
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again. You can control and manage your cookie preferences through the following mechanisms:
A. Cookie Preference Center
When you first visit our public facing websites, you will be presented with a cookie banner that allows you to accept all cookies, reject non-essential cookies, or customize your preferences by category. Where required by law, this banner provides the option to access the consent request in English or other local languages. You can update your preferences at any time by clicking the "Cookie Settings" or "Privacy Preferences" link in the website footer. Because our authenticated SaaS platform only deploys Strictly Necessary Cookies, the Cookie Preference Center is only available and applicable, when navigating our public-facing websites.
B. Browser Controls
Most web browsers allow you to manage cookie settings via their preference menus. You can set your browser to refuse all cookies, block third-party cookies, or alert you when a cookie is sent. Please refer to the “Help or “Settings” section of your specific browser for instructions on how to manage these controls
Where you have provided consent to non-essential cookies, you may withdraw or modify that consent at any time through the Cookie Preference Center. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
7. JURISDICTION-SPECIFIC COMPLIANCE
United States: Resident users in applicable US states may exercise their rights to opt-out of targeted advertising or analytics profiling where required by state privacy frameworks through our Cookie Preference Center.
India: In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules, processing of non-essential tracking data is conducted strictly based on clear, specific, and revocable consent. Indian users may withdraw consent for any non-essential tracking at any time without affecting the lawfulness of prior processing.
8. UPDATES TO THIS COOKIE POLICY
We reserve the right to revise or update this Cookie Policy at any time to reflect changes in our operational tracking practices, system features, or regulatory obligations. Any updates will be posted on this page with a revised “Last Updated” date.
9. CONTACT US
If you have questions, comments, or concerns regarding our use of cookies or tracking technologies, please contact our data protection team:
Global Email: info@semicab.com
US Desk: +1 8334110994
India Desk: +91-9187978070